Sears Appliance Repair

I was informed of the diagnostic fee HOWEVER if a technician had called to discuss what was wrong and looked up the cost of the parts alone PRIOR to the visit I would have been spared that fee....

I'm not happy ! I sent make and model # serial and a picture when I emailed for a repairman. They asked for this info in order to prepare repairman so he can have needed parts on the truck Etc ....

The salesman had NO identification, and nothing to show me his name or who he worked for. Pushed his way in my house. I am 53 & home alone this was totally unacceptable & rude. When he came back...

Brent arrived promptly; was knowledgeable; had all the necessary parts to replace the compressor on my refrigerator; and completed the replacement/repair in a timely manner.

I used self-cleaning function on KitchenAid Electric oven and burned out a fuse. I contacted warranty and was directed to Sears Home Service. The response time was most encouraging having a...