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OnTrac

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19619 81st Ave S

Kent, WA 98032

+1 (800) 334-5000

http://www.ontrac.com

OnTrac is the faster, more affordable alternative for parcel logistics. Small-package shippers choose OnTrac because we can speed up ground service without the added cost of express shipping. OnTrac is a SmartWay Transport Partner, a USPS Workshare Partner, is SOC 2 compliant, and integrates with over thirty different multi-carrier software providers. Chose OnTrac and reach over 65 million consumers in the Western U.S. with a more efficient last-mile delivery strategy. "On-Time for Less!"

Reviews

1.0851 reviews

Mary H.

7/30/2025

I ordered something from Nordstrom. They said it was coming by on trac and that it had been delivered. It was never delivered. Like a fool I was looking all over, looking at my neighbors. :(

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Felicia S.

11/25/2025

I have never had a good experience with any package delivered by OnTrac/LaserShip. The latest experience involves an order from Adidas. The package contains a gift, so I had it shipped to my...

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Brian P.

9/25/2025

The absolute worst shipping company on earth!!!! Zero accountability for lost packages and ever their 800 customer service number is disconnected...lol Can't speak to a human, their chat feature...

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Val M.

7/8/2025

Absolutely terrible experience with OnTrac. My package was supposed to be delivered on Friday, but for four days straight, they claimed they couldn't deliver due to "security concerns." That's a...

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S S.

12/1/2025

horrible service, they should be put out of business, no tracking updates in over 5 days and has now passed the expected delivery date by 4 days , zero customer service. Many other horror stories...

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