Tracy Gunnels Ward - Truist Mortgage Loan Officer

Associates are friendly and helpful for sure. But next level up in corporation other than a branch can be hurried and rude at times. But again all at branches are good

Don't come here unless you have a lot of time to waste and wait. It doesn't matter if you want to go through the drive-thru or come into the lobby, you will be waiting. I came to the bank...

Don't have enough people working and it makes line times very long, employees aren't the problem just not enough of them

This bank has really, really fallen off the shelf service wise. With Typically 3 tellers and 2 at the window, your usual wait at the drive in is 20 minutes plus. So as they became Truist, merging...

Those who complain about BB&T haven't banked at Wells Fargo Never went there that I didn't have to wait. at BB&T I seldom wait more than 2-3 minutes & often walk right up to the teller who is...