Grumpy B.
2/24/2025
HRSD launched a new account payment portal last month. The instructions provided were confusing at best, and it was unclear how an existing customer was supposed to transfer information to the new...
Hrubs-Hrsd Customer Service
Closed
(6)
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1440 Air Rail Ave
Virginia Beach, VA 23455
HRSD (Hampton Roads Sanitation District) is dedicated to treating wastewater and recovering natural resources to safeguard public health and the environment. With a commitment to nurturing delicate ecosystems, HRSD returns treated effluent to nature while providing municipal environmental services to various Virginia government agencies.
Employing a talented workforce, HRSD prides itself on its environmental stewardship and technical expertise. The organization actively engages in initiatives such as wastewater surveillance, educational programs, and community outreach to promote sustainable practices and protect local water quality.
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Reviews
1.56 reviewsMark B.
4/22/2025
Horrible customer service plus service interruptions not related to payments then being re-charged to cut it back on no tad on the door ???Disgusted for 12 years of hell just updated the bill I...
Susan R.
2/5/2025
No one should have to wait 30 mins or more for a customer service rep, and they can't even fix the problem, something needs to be done for better customer service especially when customers pay...
Regina N.
9/23/2024
they are horrible! no empathy ! no heart! all of them need to go back thru training! all they are concerned about is playing the bill, nothing else! heartless company!
S L.
5/6/2020
We set up water bill account for the newly purchased property. The basic monthly service charges are nearly forty dollars without any usage. If you could find yourself a property with a well,...
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