Hertz Rent A Car

I booked and paid for a 5PM reservation online. At 2:30PM, this branch calls me up and asks me if I can come early. I can't, because I'm at work. Odd, but ok. At 4PM, ONE HOUR before I'm due to...

Over an hour late with my pickup, finally got the car and was told they "didn't have time to clean it." Crumbs everywhere. Went to drop off the car/get a ride to the repair shop to get my own car...