Optum Bank

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2525 Lake Park Blvd
West Valley City, UT 84120
Founded in 1996, Ingenix provides health information and technology solutions. The company serves more than 1,500 insurance companies and health plans, over 200,000 physicians and health care providers, nearly 3,500 hospitals, and approximately 75 pharmaceutical and biotechnology companies. Additionally, it serves federal and state agencies and invests in research and development projects. The company is comprised of more than 8,100 professionals and offers consulting services. Ingenix offers overpayment and subrogation recover, and hospital bill and drug audit services. It also provides products and services under the Geonetworks, Hospital Insight, Parallax, Touchstone, Ecmpro and Esuite Reporting brands. The company also offers decision support and links between analytic methods. Ingenix is a wholly-owned subsidiary of UnitedHealth Group, which is a health company that offers a range of products and services through its various operating businesses, including UnitedHealthcare, Ovations, AmeriChoice, Uniprise and Specialized Care Services.

Reviews

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1.0386 reviews
Photo of Rick S.
Rick S.
8/21/2025

I FOUND THE SECRET! Ask to be Transferred to Claims! Optum Bank starts you in an off shore call center where English is a second language and all they can do is follow a script. They ask for a...

Dennis T.
1/2/2026

Customer service is the worst. Long waiting times, support reps are not savvy enough and are not empowered, have to escalate everything. They put you on hold for long times, you have no idea if...

Samantha G.
11/18/2025

After leaving my former employer I was stuck with an Optum Bank HSA. I thought I would just leave the funds there, but the issues have been UNBELIEVABLE. I recommend that everyone AVOID Optum Bank...

Belga D.
11/13/2025

Worst financial institution i have ever had to deal with. If this was upon myself I would have moved my funds long time ago and went somewhere else. The level of incompetency , abuse and pure...

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Whitney D.
6/19/2025

Absolutely horrible, customer service never has an actual answer and are not very helpful at all. They constantly refer you back to the app or website which are both consistently have issues. My...

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