Gene Messer Volkswagen

My older VW TDI Beetle broke down, and I had been to to 3 other places, including another VW dealership. Without it for months, I made a call to Gene Messer. Everyone was knowledgeable and...

Can you give a negative? When we needed to get a new engine on our 2019 jetta(under warranty) It took them 2 years to complete. TWO YEARS! We will NOT be buying a VW for the rest of our lives. If...

Booked an oil change, and then once I got there. Andrew told me it was going to be a 2 hour wait. I can see 30 min to an hour but holy cow. Me being from out of town really can't go anywhere to...

Danilo, the manager/owner, took the time to respond to my review. He said someone would be contacting me soon. No one ever called to discuss my concerns. Evidently, he has a template that he...

They got it in. Said it it would be all day even with the added recall. An additional 2 or 3 hours. The trip up to Lubbock took longer. They diagnosed it, replaced the 4 or 5 critical items as...