Bob Ferrando Ford Lincoln

Bob Ferrando Ford Lincoln Our Mission Our Mission is to simply be the best in every area of our business. We will accomplish this by providing the most exceptional customer experience, being the best place to work, and strongly supporting our community, all while working together as ONE! - Customer Bill of Rights, You have the right to: - Courteous and professional treatment at all times. - Honest information when you request it, without evasiveness. - Prompt and efficient service with genuine concern for your time. - Choose which products and services you purchase. - Clear and thorough explanations of all financing and purchase details. - Receive copies of all documents signed. - Expect the value of products and services to be equal to or exceed the purchase price. - Be invited to buy without feeling pressured. - Expect us to keep our promises to you. - Expect the same level of professional service before, during and after the sale. - Our Core Values Our core values are the pillars that support our Mission statement. They form the rock solid foundation that guides our individual and collective actions. These core values are intertwined so that each supports the other. - integrity We always strive to do the right thing. Our commitment to the truth is unwavering, both in actions and in words.