We had 2 fireplaces that had a white crust on the glass. The glass on both look brand new.
Sure Flame
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Sure Flame is a family-owned and operated business based in Scappoose, OR, specializing in the service and repair of natural gas, propane, and gas furnaces, as well as tankless water heaters, ductless systems, and standard heat pumps for both commercial and residential properties. With over 15 years of experience, their team of knowledgeable technicians, led by owner Jason Bennett, is dedicated to providing top-notch HVAC and fireplace services to their customers.
While Sure Flame does not install or sell new fireplaces, work on or repair woodstoves, service pellet stoves, or perform chimney, masonry, or tile work, they offer a flat-rate service fee based on location and fireplace type. Accepting various payment methods, including major credit cards, checks, Venmo, and cash, Sure Flame also offers a 90-day labor warranty to ensure customer satisfaction. Their team, including office manager Rachael Bennett, is committed to providing excellent customer service and going the extra mile to assist their clients.
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Reviews
Sure flame handles the maintenance for our gas fireplace, and we are always satisfied with both the quality of their work and the quality of their customer service. Staff is always friendly,...
They were quick, nice, and very tidy. They nicely explained to me how my gas fireplace worked, then got it up and running and we've been enjoying toasty fires since. I would highly recommend them...
They installed heat pump AC unit which wasn't functioning 8 months later; the thermostat became non-functional. they did come out very quickly to evaluate it. My issue is with their...
UPDATE: We're trying to work out a solution. Communication has been much better. I'm hoping to be able to give They broke a pane of glass in the fireplace they serviced and said they'd replace it...
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