Richard J.
11/25/2025
Matt and Jay at Guitar Factory are amazing with follow up, pricing and overall customer satisfaction. Highly recommend dealing directly with them for world class service if you need a...
The Guitar Factory
$$
Closed
(23)
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1062 Union Rd
West Seneca, NY 14224
The Guitar Factory has been a staple in Western New York since 1989, providing a comprehensive range of musical instruments and accessories. With a strong emphasis on customer service, this locally owned establishment boasts the region's largest music lesson program.
Noteworthy for its national online presence, The Guitar Factory offers an extensive selection of guitars, basses, drums, keyboards, and recording equipment. Whether you're a seasoned musician or a beginner, this full-service music store caters to all levels of expertise.
In addition to instruments, the store also stocks an array of accessories, from strings and cables to cases and maintenance products. With a commitment to quality and passion for music, The Guitar Factory is a go-to destination for all your musical needs.
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Reviews
3.023 reviewsRick A.
9/22/2025
Was looking to try and test a loop station and told they won't do pedal tests and it was a boss policy. There are other loop stations than only Boss and they most definitely do not have a no try...
Michael A.
3/20/2025
Purchased a guitar from them on Reverb (online). 5 days after purchase = 4 business days, they are unable to tell me any shipping information (warehouse is in Cali), but are telling me "it...
Michael K.
6/19/2025
My experience with these folks, on eBay, was, alas, *incredibly* negative/disturbing/unsatisfactory. GF seemingly *unilaterally* canceled my eBay order, blaming eBay for same. Gf has yet to...
Scott D.
6/17/2023
Love the no snob music attitude here. I tend to avoid shops and go online for the sake of not meeting a music jerk, but here they were great. Love the selection, Ill be watching the inventory....
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