The customer representative Colleen was great as well as the rest of the staff. She was very patient and understanding with my issue and was super helpful.
Optimum
(34)
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can I give -100 stars ? BS ALERT !! Optimum hyped preorder of Iphone 17, I ordered mine the day of the pre-order 9/12 close to a month later still don't even have a ship date, you can walk into...
One STAR is ONE too MANY ! YOU TRICK your customers...up their bill by $30 a mo. for NO reason, then when you call them to ask why/complain, you are told they will lower your bill to what it Was...
Leave and walk right over to Verizon. Do not give them a penny. They will bait and switch you on promotions and hope you do not notice.
Optimum, nightmare; tried to put account on hold and I was on the phone for 56 minutes! And they charge $10/mo to put it on hold!
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