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National Grid

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300 Erie Blvd W

Syracuse, NY 13202

+1 (315) 474-1511

http://www.nationalgrid.com

National Grid provides electric service to more than 1 million customers and natural gas service to over 540,000 customers in upstate New York. It also participates in social events and donates computers, office equipment and other capital goods to community organizations. Additionally, the company provides energy-related resource materials to support teachers and students in schools throughout its service territory. National Grid works with federal and state agencies, environmental organizations and local communities to maximize environmental protection in its operations. Located in Syracuse, N.Y., the company is an electric utility that operates an electricity transmission network of more than 14,000 miles.

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1.0

(12)

Matt O.

10/7/2025

After having an issue with a vacant property showing high usage, we called to have the meter checked. Evidently someone went and "read" the meter. Nobody called us to say whether anyone had gone...

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Christian L.

6/25/2025

Awful! New York HATES National Grid. They hike rates. They do not buy solar power. 24-Hour + outages on sunny days! Your calls are routed to a clueless call center in Denver. Perfect example of a...

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Joseph I.

10/12/2025

Never anyone available to speak with. And penalize me for not allowing me into my own account. ridiculous.

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Nikki T.

11/18/2025

Customer service is clueless. You'll be on hold with these people for an hour and then randomly they'll just hang up. They change the due date on you so you'll default on a payment. Just randomly...

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Timo M.

1/23/2025

National Grid has begun covertly installing so call "Smart Meters" in people's homes. Naturally this change is intended to reduce the number of employees by allowing the company to access a home...

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