Empower Federal Credit Union

Empower federal credit union is the best in Syracuse I have problems sometimes but it's clarified right away They need to add more ATM machines in the city always paying other institutions...

This it the worst institution on the planet. No customer service. Ther technology is pathetic and having POA for my parents accounts, they now tell me that it's not official after having it...

Consistently long wait on phone and in person. Not enough employees to hand the amount of members. Was able to get more competitive rates elsewhere.

Charged me $25 for a new card after fraudulent charges were noticed. Rep got an attitude with me and when I said I was switching banks, she said that's fine, that's your choice. I've had empower...

I helped my daughter with a car loan, and did not know that if there is an insurance lapse for any time at all, they added over 3k to the vehicle loan. Doesn't matter if you put insurance back on...