NIH Federal Credit Union

I've been a member of NIH FCU for 40+ years and have been watching its services decline over the past 5 years. I used to count on the credit union to resolve my financial problems. Lately, it has...

This is the absolute worst bank for disputing a transaction. There is no reason a CSR cannot file & verify a transaction dispute. Instead to force the customer to jump through hoops to file a...

Membership application was denied twice. Once online and once in person because my identity could not be verified. I don't understand how verifying my identity is a problem when I'm right in front...

Their customer service is the worst. I thought I had to use this bank for direct deposit when I started working for NIH. When I found out I didn't have to, I left without looking back. I stopped...

Member for ~8 years at this point, though not for much longer! Service has been going downhill for a couple years. The latest hassle -- their app uses 2FA that doesn't work! Since at least before...