Today we got not only one fireplace working, but two!! Thanks to Southwest Fireplace and a special thanks to Rick Maske!! Rick was amazing! He got both fireplaces working in under an hour!! The...
Southwest Fireplace
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As many have commented, their personnel are rude and I spent over $500 on service on a Heat & Glow Fireplace (2015 installation) and two years later I have the same problem. And if my memory...
We recently called Southwest Fireplace for service on our fireplace. The technician sent was Rick Maske. He was professional and efficient and quickly diagnosed our issue. He repaired the...
Rick Maske was my technician. He resolved my issue and clearly takes pride in his work. I am very happy with the customer service he provided.
Do not go here !!!!! purchased a pot belly stove and wood burning fire place with installation on both (not cheep ) however every time I have had an issue or question about service the staff i is...
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