Miss Kim and Miss Sue need a raise their wonderful people and they make this hotel much nicer and the breakfast guy also deserves a raise. This is Gary so you have to do what I say thank you you...
Holiday Inn Express & Suites Orland Park - Mokena by IHG
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I wish I could give zero stars. My October 24-26 stay was an absolute nightmare, made worse by management's refusal to honor their staff's promises. I arrived at 2am on October 25 to be told the...
This was the meanest customer service experience I have ever had. My husband and I use IHG hotels almost exclusively and have never had a bad customer service experience. I had a meeting in the...
At arrival entering the lobby with luggage on the cart after unloading the car...front desk clerk asked if we were checking in. Maybe that's is a standard question no matter what. A routine once...
Buyer beware!! I have a corporate account and have never been charged a cancellation fee for the few times I've needed to cancel a reservation with any other IHG hotel. Our family suffered a...
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