Genesys

Genesys is a leading provider of cloud-based customer experience solutions, offering Contact Center as a Service (CCaaS) through its Genesys Cloud CX platform. Utilizing AI-powered Predictive Engagement, Genesys Cloud CX delivers personalized customer interactions across digital channels like chat, email, and messaging platforms.

With features such as canned responses, co-browsing, and screen sharing, Genesys Cloud CX integrates seamlessly with third-party systems to provide efficient customer service experiences. For organizations seeking on-premises solutions, Genesys also offers PureConnect, a comprehensive contact center solution emphasizing workforce engagement management to drive employee engagement and enhance business outcomes.

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