My Review is for the Bookfair department. It is a new department and so far I feel like a valued customer. In my 23 yrs of my career I can honestly say Follett Bookfair offers the best deals....
Follett Corporation
(61)
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Telephone customer service from a 3rd party foreign company is extremely unreliable. Problems cannot be resolved and it takes more than a week for them to give an update. I'm glad my college ended...
Poorly run company, from top to bottom! It seems to present itself as customer focused, service forward, but it's obvious neither management nor the people they hire actually understand those...
TLDR: Mid. Try to cold call them rather than making an online ticket for support, especially if you need something urgently. Make sure to have details like order ID, item you need support for, and...
I purchased a $200 gift card through Follett for the Old Dominion University Bookstore. When my daughter tried to use the card for a purchase, she was told that the University no longer does...
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