Follett Corporation

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3 Westbrook Corporate Ctr
Westchester, IL 60154
+1 (800) 365-5388
http://www.follett.com
For more than 130 years, Follett has been helping to inspire and empower those who want to learn. Follett generates more than $2 billion in annual sales by providing a wide range of educational tools and services that fuel the learning process. Through its five business units, the company based in River Grove, Ill., affects millions of students ranging from adults taking classes on college campuses and in cyberspace to grade school children surfing the Internet in their school library. Its business units include: Follett Higher Education Group, Follett Library Resources, BWI, Follett Educational Services and Follett Software Company. In 2006, Follett was listed by Forbes as the 159th-largest private company.

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Reviews

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1.061 reviews
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Laura N.
10/22/2019

My Review is for the Bookfair department. It is a new department and so far I feel like a valued customer. In my 23 yrs of my career I can honestly say Follett Bookfair offers the best deals....

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Erik M.
12/7/2025

Telephone customer service from a 3rd party foreign company is extremely unreliable. Problems cannot be resolved and it takes more than a week for them to give an update. I'm glad my college ended...

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George O.
8/15/2025

Poorly run company, from top to bottom! It seems to present itself as customer focused, service forward, but it's obvious neither management nor the people they hire actually understand those...

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Walter W.
6/6/2025

TLDR: Mid. Try to cold call them rather than making an online ticket for support, especially if you need something urgently. Make sure to have details like order ID, item you need support for, and...

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Robert D.
8/27/2025

I purchased a $200 gift card through Follett for the Old Dominion University Bookstore. When my daughter tried to use the card for a purchase, she was told that the University no longer does...

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Follett Higher Education Group

Follett Higher Education Group is one of several Follett Corporation operating companies. The company operates efollett.com an enormous warehouse of textbooks for college and university students. It provides customers with access to products and services from its partners, as well as to more than 900 brick-and-mortar bookstores. When a customer selects a campus they are actually shopping at their local bookstore. Orders are taken off the shelf and fulfilled from that bookstore. The company does it this way because a campus bookstore is one of the best sources for textbook and merchandise specific to that campus. Products the company provides include books, such as textbooks, general books, medical books and e-books; computer products; apparel, gifts and accessories and alumni items; and a variety of faculty services. Follett Higher Education Group is located in Oak Brook, Ill.
United States›Illinois›Westchester›Follett Corporation

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