Best Buy

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6525 Grand Ave
Gurnee, IL 60031
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Hot Deals on Electronics

Reviews

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2.595 reviews
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Randy C.
5/23/2020

The staff here are always consistently ice and go out of there way to ensure that we receive top notch service. I've never had any issues with purchases or returns. The staff takes the time to get...

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David B.
12/21/2025

Terrible service. Won't honor the prices on their own tags because their team won't update them. Never shopping here again and I worked for Best Buy for three years. Horrible.

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Honest W.
3/13/2025

I purchased a stainless steel gas stove from Best Buy and had the worst outcome that was not taken care of. Spoke with Tia at 1pm 3/13/25, and told her about the stainless stove being cancelled...

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Rudi P.
9/16/2024

I am local business who likes to support my community by shopping local. I noticed recently that the service and shopping experience changed at BestBuy store. I went there yesterday to...

D J.
7/14/2025

Poor customer service - sadly it is the closest location to me else I would avoid at all costs.

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