Meaghan J.
12/7/2025
On Trac lies about making delivery attempts. They have claimed to have made two attempts on different days to deliver a package and reported that "the business was closed". 1) it's not a business,...
Ontrac
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(78)
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Los Angeles, CA 91352
OnTrac, based in Los Angeles, CA, specializes in last-mile e-commerce delivery services, catering to the needs of online businesses and their customers. Their network covers 35 states and Washington, D.C., ensuring efficient deliveries across a significant portion of the US.
With a focus on speed and cost-effectiveness, OnTrac boasts delivery times that are 1.9 days faster than national carriers and cost savings of 10-35%. Their emphasis on small package handling results in reduced shipping expenses, making them a practical choice for businesses looking to optimize their logistics.
OnTrac prides itself on being a reliable alternative to traditional shipping methods, offering a diverse carrier mix to help companies mitigate risks and enhance flexibility in their delivery strategies. They also actively contribute to community welfare initiatives, showcasing a commitment to social responsibility beyond their core services.
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Reviews
1.078 reviews
Bernie F.
12/15/2025
Had a message telling me my package was delivered, unfortunately no package. Customer Service is as useful as a chocolate tea pot. No live person to talk to, AI driven answers, 2 days wait or...
Barbara Z.
12/12/2025
On Trac has no listed phone number on their web site. Frustrating because a driver dropped off a package to me incorrectly - instead of the person it belongs to who lives 4 blocks away
Tony H.
9/18/2025
The delivery person just left the package outside the building and someone took apparently even though they have my phone number they couldn't call to make any notification of it
Lucy A.
11/7/2025
My package says delivered but didn't get my package. I'm trying to contact them, they don't have customer service number it's just a chat with AI. Very very bad and horrible Delivery company. If...
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