Ft Works

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71 Cody Ln
Los Altos, CA 94022
+1 (650) 559-9826
http://www.ftworks.com

FT Works is a consultancy firm located in Los Altos, CA, specializing in enhancing customer success and technical support operations for technology companies through targeted consulting, training, and coaching. Founded by Françoise Tourniaire, who has over 20 years of experience in support and services, the firm offers expertise in designing customer success programs, staffing models, and support metrics.

The team at FT Works comprises seasoned professionals, including Rizwan Dhanani and Bonnie Gustofson, who bring diverse backgrounds in engineering, customer service, and project management. Together, they focus on improving client support operations and creating effective training programs that foster employee development and customer satisfaction.

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